They were extremely helpful from the first meeting where Susan's daughter (aged 29) and son (aged 27), who are both mildly autistic and wary of meeting new people in new situations, both felt able to contribute their wishes for the funeral. From my point of view, I was her friend and all the organisation fell on me, what could have been a very stressful situation was made much easier. On the actual day the support given was quiet and unobtrusive but you knew the support was there. Since then, in any other dealings I have had with the staff, they have always been considerate, understanding and caring. I know Liam was also grateful for the chat and help he received when he went in for some counselling when I was actually in hospital and unable to support him at that particular time.