A.W. Lymn Ilkeston

5 Tyrone Sullivan 20th Aug 2022

Given very friendly and helpful guidance at this very difficult time.

Offered excellent service and would definitely recommend.

5 John wookey 16th Aug 2022

Excellent service and attention to detail which is more than can could be said about the vicar sadly.

5 Harry Flint 16th Aug 2022

Very helpful and respectful thankyou 

5 Maria Hallam 6th Aug 2022

I can't thank Mick & his staff enough for the brilliant advice, help and patience leading up to my dad's funeral. I would also like to thank Tracey Matthews, Celebrant, for composing and delivering the service. She really summed up my dad's life in a great way.

5 Julie Bradshaw 18th Jul 2022

Excellent service. So professional and compassionate. 

4 Daphne Collinson 12th Jul 2022

Overall very good thanks. The day itself was handled superbly.

5 Emma Parker 4th Jul 2022

Friendly and professional service at the most distressing time. All went well with mums funeral. Thank you 

5 Robert Max Biddulph 26th Apr 2022

If there's any consolation amidst the sad feelings of losing a loved one, then it has to be got to be the quality of the send off. In this regard the funeral arrangements executed by A W Lymn were excellent. At the outset, the conversation between ourselves and Nikki struck a good balance between being empathic and practical. The costs of each element were transparent and there was no pressure to have a particular service - in this regard I felt that the overall package was customer-lead. Special mention needs to be made of the order of service booklet which was beautifully personalised and the funeral flowers which were lovely. On the day, the arrangements worked like clockwork thanks to the very slick co-ordination of the funeral director and the A W Lymn team at the crematorium. The phone call the previous day from the director established a dialogue between us and was reassuring in that it added clarity to the timings, process etc. Again, I felt that the mood was 'read' and appropriately responded to. Overall, we are very satisfied with the overall package and level of professionalism delivered and I would like to convey my thanks to all the A W Lymn staff involved.

5 Mary Jennings 26th Mar 2022

Me and my family can't thank them enough they was very friendly and prophetically

5 Karen Millar 22nd Mar 2022

Fantastic service from start to finish - Nicky was lovely and everything ran so smoothly and Tim who did the service was wonderful. You made a very sad day really personal and lovely thank you

5 Nicole Feakes 12th Feb 2022

Everything was perfect. Thank you so, so much.

5 Joseph Bloor 7th Dec 2021

The way you've looked after our family and John has been incredible. We couldn't have asked for anything more

5 Kevin Doar 18th Nov 2021

Couldn’t of asked for anything the staff are so caring helpful made a really bad day go so well we was all so pleased with there professionalism.
The office staff was lovely really put us at ease and very pleasant I know people will read this and think well it’s there job but it was a lot more then that very helpful which is what you need when you going through n awful time in your life.

5 Diane Slysz 20th Oct 2021

Very professional and caring service.
They took care of everything from start to finish, which is what is needed when you are grieving.

5 Anthony Hammersley 28th Sep 2021

AWLymn organised my mum's funeral, they were brilliant, sensitive to our needs and feelings.

5 Sean Platt 6th Sep 2021

The care, consideration and professionalism demonstrated by all at A.W.Lymn made this whole sad process easy for us all. Nothing was too much trouble and their knowledge helped us to give mum the perfect and lovely farewell we needed. Thank you Nicola, Michelle, Donna and the whole team. 

5 Lyn Newton 5th Sep 2021

Everything was perfect. A wonderful send off for our dad. 

5 Ellen Whitehead 27th Aug 2021

From the second my darling Grandad passed, A.W. Lymns have been nothing but supportive. They assisted my grandma and myself along every step of the way and have been accomodating, honest and reliable at a very upsetting time. Thank you so much. We wouldn't hesitate to recommend this family orientated company.

5 Mary Trolley 22nd Aug 2021

Absolutely brilliant service, lovely staff would highly recommend.

5 Christine Judd 10th Aug 2021

Nicola and the team did an excellent job arranging and carrying out my mums funeral. Nothing was too much trouble and they all genuinely care about the families they come in contact with. We couldn't get the same celebrant as we had previously for my Dads funeral so Nicola put me in touch with an a lady called Tracey Matthews. Tracey carried out the service perfectly. She worked really hard, perfecting every detail. Would highly recommend both Lymns and Tracey to anybody requiring a funeral service.

5 Charles William Riall 25th Jul 2021

The staff were very helpful with care of my wife and planning of the funeral. They were understanding, and provided guidance and support throughout.

5 Lisa Horsley 20th Jul 2021

Very caring, kind, friendly, thoughtful and considerate staff.  Professional and smart service from start to finish.  Thankyou

5 Susan Rowlands 22nd Jun 2021

From the moment myself and my family met Nicola Anderson at A W Lymn we have been treated with professionalism, dignity and respect which enabled us to give my dear father the funeral he would have wished for and for which we are truly grateful. 

2 Sarah Dawes 11th Jun 2021

Although this is listed as a complaint against the Ilkeston office, it is actually the Stapleford office that was the biggest problem.  My fathers body was moved to the Ilkeston office because of the poor service at Stapleford. My father had prepaid for a funeral plan and I think that the service we got was inferior, as the money is guaranteed to the funeral director. I was thinking about doing this myself but following my experience I would not now. My fathers’ body was left at the hospital for about 3 weeks. The funeral director only provided a week of care for my father and would have only covered 15 days if he had been with them longer. I have used other funeral directors in the area and they care for the deceased for an unlimited time, without extra charge. The lady dealing with me at the Stapleford office was unprofessional, rude, argumentative and incompetent. I felt that the experience was about the money and not about customer care. I reported my concerns to the head office and they moved my father to Ilkeston and then the Principal Funeral Director, from the head office took over the arrangements. Apart from the attitude at Stapleford the problems were numerous, including the obituary going in less than a week before the funeral with the photo being originally placed upside down. The day of the funeral went very well due to the Principal Funeral Director, however the final straw was when I received a letter from the finance department about the charitable donations made at the funeral. Apart from spelling mistakes and an incorrect name, my deceased father somehow managed to donate a cheque to his own funeral! I have received an apology for all the problems but they should NOT have happened at a time when someone is grieving for the loss of a parent. There has been no compensation or non monetary recognition for the pain and suffering they caused me, instead I had to pay them extra money for items that were not covered in the funeral plan. I would definitely NOT recommend A W Lymn Funeral Directors

5 Jack Kathryn 1st Jun 2021

The service received was caring and professional from the first contact until the last. The ladies in the office dealt with it all and was very efficient. On the funeral day the funeral directors were also very professional and respectful. The service was delivered by a lovely lady Tracey Matthews. We had asked for someone who was not a vicar as requested by the deceased to deliver the service and she delivered it beautifully. Thanks to all !