The staff were very compassionate and understood our feelings at such a sad time for our family. A special mention to Maureen, who, after speaking to her initially in the phone, resolved my decision to proceed with you as undertakers for Joanne's cremation. I had spoken to one other funeral director, who came across as very cold and clinical. Maureen took us through the funeral organising process with compassion, empathy and efficiency. The cremation cortege, service and subsequent reception proceeded without any hitch. Thanks to Cathleen the celebrant for organising the eulogy and Lynn at head office for overseeing the Order of Service. I would have no doubt in recommending you. Thank you from Joanne's family. 8th January 2019.