Southgate & Roberts Funeral Directors

42 reviews

  • 5 Calvin Breadman 7th May 2018

    Sadly my 90yr old Mother died in hospital recently, the nurses handed me a NHS trust booklet titled “What do I do now”? in the back of the booklet there were several adverts for funeral directors, the one that stood out above the others was Southgate & Roberts and their coveted accreditation by the UK Funeral industry, this gave me the confidence to contact them at this very difficult time. From our very first meeting we found both Liam & Bob totally professional with a warm and friendly approach, we were always put at ease with each subsequent meeting with a welcoming cup of tea and a tentative ear, guiding us gently through the process, we could and did contact them at any time and nothing was too much trouble for them. I would therefore, with the utmost confidence highly recommend them.

  • 5 Tracie Pascoe 4th May 2018

    Thank you for making a difficult day run smoothly. Kind and supportive throughout the whole process. We couldn't have asked for more.

  • 5 Trevor Wright 24th Apr 2018

    I cannot recommend Southgate & Roberts enough. Liam Roberts was absolutely superb during the whole process and from the first meeting until the funeral itself, Liam was always available, nothing was too much trouble and he was always professional and respectful. They looked after everything and was really a single point of contact which made things a lot easier during this difficult time. Also at the chapel of rest, Liam and his colleagues had really done a great job in presenting my dad and created a vision that I will treasure forever. Most importantly, Liam was our guide on the day of the funeral and kept me advised at all stages and was always thoughtful in making sure me and my family were looked after at all times during the day. Something which I am very grateful for and again made the day go smoothly. Liam's advice and guidance was invaluable and the respect he showed was second to none.

  • 5 Louise Hetherington 17th Apr 2018

    A fantastic service and fully appreciate their professionalism, care and kindness to ensure everything was arranged. Liam was with us every step of the way, so approachable and always there when needed. We were supported through it all and they provided a great service on the day. I can't thank Liam enough!

  • 5 David Ward 6th Apr 2018

    Thank you for all your help

  • 5 Hayley Brown 4th Apr 2018

    Nothing was too much trouble with Southgate & Roberts, they helped us through every step with my mothers funeral. Would highly recommend them to anyone for their friendly and thoughtful approach.

  • 5 Stuart Smith 12th Mar 2018

    First class funeral directors from initial contact till the funeral and final closure. Extremely helpful and understanding, highly recommended.

  • 5 Michael Head 8th Mar 2018

    Every aspect was covered in an excellent manner.  I would highly recommend this company

  • 5 Michael Neale 2nd Mar 2018

    Southgate and Roberts have provided our family with an excellent service, from the initial telephone call they have been professional, understanding, caring and flexible to our personal needs. Readily available to help answer any questions and supportive to any worries we may have had 24/7. Bob particularly took the burden from us at this difficult time. They made our mums funeral run smoothly and with utmost respect and professionalism also helping us to keep costs down. I would highly recommend their services to anyone, being a smaller company they are more personal and friendly than the larger companies I dealt with previously. Mum was in very good hands with them, a huge thank you to you from us all.

  • 5 Roger Farenden 1st Mar 2018

    Thank you so much for the wonderful send-off you gave to brother Graham. All who attended expressed how impressed they were with everything you did. Roger & Lindsay

  • 5 KAREN MARCELLE 26th Feb 2018

    I would highly recommend the services of Southgate and Roberts Funeral Directors. I was in the very difficult situation of living on another continent when I received the news of my mother's passing. We spoke to Liam and explained our situation and the time frame we were working with. Liam immediately made us feel at ease and began making arrangements. By the time we arrived in Ipswich, a plan was being formed and a great weight was lifted from us. Liam and his team were kind, patient, and exceptionally professional. Liam covered every detail and made us comfortable during a very difficult time. Thank you.

  • 5 Paul Robinson 25th Feb 2018

    I can’t praise Southgate & Roberts Funeral Directors, highly enough. Liam who was my first contact and met myself and my wife’s family on various occasions, made us all feel that nothing was too much of a problem. From my initial contact until my wife’s cremation at the seven hills crematorium, went like clockwork, but was very personalised for my wife’s wishes. I would like to recommend this service for anyone who would like a individualised and quality service.

  • 5 Robert Brander 13th Feb 2018

    Everyone enjoyed my unique way, Didn't you Bob Clover. About time the attitude to bereavement changed. Should take into account the bereaved wishes Avril did not want traditional mumbo-jumbo of politicians disguised as priests.

  • 5 Diane Lidzy-Adam 11th Feb 2018

    Right from my first conversation with Liam following the death of my husband Richard I felt very relaxed that everything would be taken care of in a way that Richard had requested with the advice that Liam gave and the support he gave me I have recommended your company to others that are in a situation that they may need your help.

  • 5 Chandrakant Mistry 11th Feb 2018

    The services provided by Southgate and Roberts was excellent in every respect. They were very professional and courteous from the day I first contacted them. Specifically, I would like to thank Liam Roberts for all his support, and his help in finding a Hindu priest for the ceremonies. The funeral day itself went very smoothly, and I am very pleased that I chose Southgate and Roberts. Thank you Liam for helping us through these sad times. Chandu Mistry.

  • 5 Gary Twyman 9th Feb 2018

    Our funeral arrangements were handled with care and dignity throughout. Nothing was too much trouble and our worries and concerns were eased by the professionalism of Liam and his team. 

  • 5 Linda Fletcher 15th Jan 2018

    As a family we were very happy and felt cared for and supported thank you 

  • 5 Sarah Cunningham 29th Dec 2017

    We chose Southgate & Roberts based on their positive website testimonials and their good write up in the Good Funeral Guide as we needed a funeral directors based in Ipswich when we live in Chelmsford so could not rely on friends/family recommendations. We all felt that Southgate & Roberts was very professional as a firm and that we had made a good choice in selecting them as our funeral directors. Bob was our main contact and Liam was the master of ceremonies on the day. Both gentlemen did a fantastic job, being kind, respectful people for whom nothing was too much trouble. They made a very difficult time much easier to deal with for our family. We would truly like to thank them for everything they did for us and for looking after Daphne. We have no hesitation in recommending Southgate & Roberts.

  • 5 Clifford Lee 25th Dec 2017

    The family are very appreciative of the care and concern shown as well as the professional approach taken by Southgate & Roberts from first approach to the end Thank You all

  • 5 Zoe Potter 5th Dec 2017

    Liam and his team were excellent service providers. They were very empathetic and caring at all times. We were able to speak to them about anything regarding my mum, her care and her beautiful funeral.  Thank you for trying to make this awful day as special as possible for my lovely mum.  Thank you again to all of your team  Zoe Potter 

  • 5 Peter Nash 7th Nov 2017

    Superb bunch of people, warm & friendly yet respectful. From the time I called them late on a Friday night right through to collecting my wife's ashes they couldn't have been more helpful. Though everything had been sorted out via a Funeral Plan (well worth doing as it saves a lot of decision making at the worst time in one's life) The S&R team arranged times for picking up the Death Certificate and for registering it at The Registry Office, I didn't have to do a thing, they did it for me. THEY WERE SUPERB. While I'm her let me do a plug for Funeral Plans: My first worry was that the Funeral Directors cease trading. NO worry, you don't pay them, you pay into a trust , so if your nominated funeral director goes bust it is automatically picked up by another Funeral Director that is a member of the trust. If funeral prices go up? No worries again, you have paid for the service, if costs go up it is borne by the trust fund. If you want extras not covered by the initial plan such as an extra car then, of course, you will have to pay the going rate.

  • 5 John Glazebrook 3rd Nov 2017

    From the start to finish the service provided was first class. The care and attention shown throughout made the process trouble free and eased the burden on the family.

  • 5 Margaret Gleadell 22nd Oct 2017

    Liam was amazing! He managed to arrange and conduct a funeral for my mother in only four days as I had already booked to go away on holiday for the following two weeks. I would have either had to cancel my holiday or delay the funeral until I returned from my holiday. Nothing was too much trouble and he went out of his way to provide everything I wanted for my mother's funeral. He took away all the stress and I was able to go away on holiday and relax.

  • 5 Joanne Kingshott 30th Sep 2017

    The service we received from Liam was second to none. He made the whole process simple and straightforward at a time when focusing on such things was very difficult.

  • 5 Russell Hall 26th Aug 2017

    The service we received from Liam was exemplary. His sensitivity and professionalism made the difference. We felt supported and understood throughout the process and the work done behind the scenes was clearly considered, consistent and distinguished by integrity.