Hayley Owen Funeral Services York
Main home: Hayley Owen Funeral Services York
553 reviews
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5 Gill Barker 17th Apr 2024
Really hard thing to do , arrange a funeral , but it was made easier by the support of the team at Hayley Owen’s funeral director , used them for my pops and same for my mum very helpful, nothing was too much trouble. Thank you
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5 Debra Hopwood 17th Apr 2024
Hayley and her team are so understanding and professional guiding family through the difficult process. On the day very supportive and gave comfort knowing the arrangements were in place and followed through with such professional attitude. Thank you so much from Maureen’s family.
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5 David Jackson 17th Apr 2024
Excellent service from Hayley Owen FD after my Uncle death.
Garry made it as simple as possible for me at a difficult time.
These guys know exactly what they are doing! I felt that I could rely on them to deal with whatever was required - a safe pair of hands, so-to-speak. This really helped because it was a somewhat complex situation and an inquest had been ordered. They dealt with the coroner for me when there was uncertainty over whether they would release my uncles body yet, or not. In my experience they were very supportive, flexible, professional, reliable and trustworthy and there was no "hard sell" of their services. Their recommendation for a humanist celebrant Steve Emmett he turned out to be an excellent choice, On the day of the funeral it all went without a hitch which was impressive, especially given that it was an unorthodox service with many moving parts. Based upon my experience, I would not hesitate to use hayley Owen again in the future and would recommend them very highly!
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5 Lynn Gibson 17th Apr 2024
We received an excellent service for which we are very grateful. The care and attention given was very good and helped us to get through the whole process.
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5 Mary Hall 30th Mar 2024
Wonderful caring and a beautiful service we can’t thank Haley Owen enough for what they have done for my dad and us as a family
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5 Billy Wells 16th Mar 2024
Such lovely people and a professional service. Hayley Owen make things as easy as possible during what are difficult times.
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5 Robert Stephenson 7th Mar 2024
The Funeral director Gary was very efficient and helpful with all aspects of the ceremony. Willing to oblige with all my wishes and I can't thank him enough for making a tragic day into a celebration
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5 Barbara Fawcett 6th Mar 2024
Very caring, just what I needed at my most vulnerable time of my life, loosing my husband and best friend.so thank you all.barbara Fawcett
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5 Janet Hopton 5th Mar 2024
A very caring approach and everything went smoothly. Nothing was too much trouble. Thank you.
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5 Mary Gray 5th Mar 2024
We were extremely happy with your service and support everything was exactly how it should be thank you so much
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5 Jurgen Julius 26th Feb 2024
I highly recommend Hayley Owen. From calling them in the very early hours to advise of my Mother in Law's passing, to organising the funeral and suggesting the perfect celebrant. Everything was taken care of by Haley Owen and costs were transparent. Nothing was too much trouble. A special thanks to Garry from Hayley Owen and Steve Emmett the Humanist Celebrant.
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5 Alma Beavers 20th Feb 2024
Thank you to Hayley Owen & her team for helping our family plan my dad’s funeral. At the most difficult times in our lives we were made to feel at ease. Everything was perfect from start to finish. Thank you 🙏
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3 Brian Henderson 16th Feb 2024
Apart from the fact that you have addressed the email to Brian who is actually the Solicitor and not me everything went ok. I was worried when the Theresa was stuck in traffic and nearly late for the funeral which has put me off using someone who lives outside York. I would probably use a local vicar next time.
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5 Jacqui Ellis 16th Feb 2024
Nothing to much trouble. Great staff good listeners went the extra mile to make sure things were perfect on the day. I can’t praise Haley and her team enough for the way they handled my husbands funeral. 5 Star service Thankyou
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5 Andrew Godfrey 10th Feb 2024
We have used Hayley Owen Funeral Services on a couple of occasions over the last few years. We have found her and staff to be very supportive and friendly. On both occasions we were very satisfied with everything. I can throughly recommend them.
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5 Nicky Cordwell 31st Jan 2024
We phoned them out of the blue one evening, as my nan passed away at home, even from the first moments on the phone they were understanding, compassionate and caring. Throughout the entire process nothing has been too much trouble or too much effort. They explained the process and paperwork simply and without them we would have been lost - can not recommend them highly enough
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5 Jacqueline Kendra 30th Jan 2024
Hayley Owen Funeral Services give a warm friendly service at such a sad time. They have looked after my Dad's funeral and recently my Mum's. I would highly recommend their services to anyone.
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5 Wendy Morris 22nd Jan 2024
Hayley Owen and team are very caring and compassionate. They were always there to answer any questions. My Mum's funeral was everything we had asked for.
Thank you for helping us through a sad time. -
5 Jane McArthur 22nd Jan 2024
Hayley and the team have been wonderful throughout the process of us saying goodbye to our loved one.
Hayley has such a calming energy and was a comfort to the family both on the phone and in person. We had to arrange the ceremony over the Christmas period and even on non-working days she went above and beyond to answer our questions, queries or concerns quickly and with such a gentle demeanour, thank you Hayley, we really appreciate you and you should be proud of your team and the services you offer.
Communicating with the reception staff was also a breeze, they too answered any questions calmly and efficiently, so thank you to Beth and Amy in particular for that.
Lastly, we decided quite late on to have a family led service without a celebrant and Gary was wonderful in reassuring us that he’s be on hand during the ceremony in case we needed him, it was really appreciated to have such a grounding presence and it allowed us to relax into the ceremony, which went perfectly. Gary also came to the house to go through ceremony preferences early on in the organisation process and was very calm and respectful, so thank you very much, Gary.
I’m sure there are also team members working behind the scenes that we didn’t have direct contact with who also played a role in looking after, transporting and organising the whole process and to you we also, as a family, extend our thanks
To anyone in the York area looking for a funeral directors I would highly recommend Hayley Owens and the team, they handled everything with such grace and respect and flexibility. They’re exactly the team you would hope for when the time comes to honour and celebrate the life of a loved one.
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5 Steven Brewer 21st Jan 2024
I can highly recommend Hayley Owen having recently handled the funeral of my father. Very compassionate, always accessible and took care of everything for us at a time when this was the last thing I wanted to think about. The funeral. service would have made Dad proud. A great family owned business.
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5 Jan Screeton 21st Jan 2024
Hayley Owen and her team were excellent from the start. They turned out in the late evening to collect my Dad and kept us informed all the way through. As they have a wealth of experience they were able to guide me and my family with the arrangements, always with options and all sensitively communicated. I have every faith and lots of appreciation for the services of Hayley Owen Funeral directors and would absolutely recommend them to anyone!!
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5 Joan Sheehan 20th Jan 2024
Very professional, guiding through the process sympathetically at a stressful time. Any questions were answered quickly and from start to finish we were pleased with the service.
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5 Dianne Crosby 14th Jan 2024
Wonderful, understanding and very helpful during a difficult time. Highly recommend Hayley’s services
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5 Colin Dinnie 14th Jan 2024
My wife passed unexpectedly and the whole process of making the funeral arrangements was a daunting prospect.
Fortunately, I chose to use the services of Hayley Owen and from the very first conversation over the phone with Patience, I was put at ease.
Our subsequent meetings and conversations were held with empathy and professionalism, but without feeling overbearing or patronising at any point. These conversations dealt with sensitive topics, but at all times, they were discussed respectfully and thoroughly.
The practicalities were explained clearly so I had a clear vision of how things would be on the day of the funeral and they worked out perfectly.
I have absolutely no hesitation in recommending the services provided by Hayley Owen. -
4 Sarah kocinski 12th Jan 2024
Beth was always very helpful and dealt with the funeral plans efficiently, despite a couple of issues that arose during the planning.