A.W. Lymn is a family-run funeral director firm serving bereaved families from Awsworth, Ilkeston, West Hallam and other communities in the area.
Latest Verified Reviews
Sarah Dawes11th Jun 2021
Although this is listed as a complaint against the Ilkeston office, it is actually the Stapleford office that was the biggest problem. My fathers body was moved to the Ilkeston office because of the poor service at Stapleford. My father had prepaid for a funeral plan and I think that the service we got was inferior, as the money is guaranteed to the funeral director. I was thinking about doing this myself but following my experience I would not now. My fathers’ body was left at the hospital for about 3 weeks. The funeral director only provided a week of care for my father and would have only covered 15 days if he had been with them longer. I have used other funeral directors in the area and they care for the deceased for an unlimited time, without extra charge. The lady dealing with me at the Stapleford office was unprofessional, rude, argumentative and incompetent. I felt that the experience was about the money and not about customer care. I reported my concerns to the head office and they moved my father to Ilkeston and then the Principal Funeral Director, from the head office took over the arrangements. Apart from the attitude at Stapleford the problems were numerous, including the obituary going in less than a week before the funeral with the photo being originally placed upside down. The day of the funeral went very well due to the Principal Funeral Director, however the final straw was when I received a letter from the finance department about the charitable donations made at the funeral. Apart from spelling mistakes and an incorrect name, my deceased father somehow managed to donate a cheque to his own funeral! I have received an apology for all the problems but they should NOT have happened at a time when someone is grieving for the loss of a parent. There has been no compensation or non monetary recognition for the pain and suffering they caused me, instead I had to pay them extra money for items that were not covered in the funeral plan. I would definitely NOT recommend A W Lymn Funeral Directors
Jack Kathryn1st Jun 2021
The service received was caring and professional from the first contact until the last. The ladies in the office dealt with it all and was very efficient. On the funeral day the funeral directors were also very professional and respectful. The service was delivered by a lovely lady Tracey Matthews. We had asked for someone who was not a vicar as requested by the deceased to deliver the service and she delivered it beautifully. Thanks to all !
Janet Cross1st Jun 2021
Such kind and thoughtful service throughout the whole process of arranging a funeral for my darling brother, who was taken from me so quickly and suddenly that I just couldn't process everything, but Nicola and Michelle were so kind and sympathetic and helped guide me through everything. Nothing was too much trouble, even when I lost internet during the organisation, they came round to my house and dropped paper copies of anything I needed to see and approve. In the most positive way, I hope I don't need their service for many years to come.
This funeral home was part of the Ilkeston Co-op Funeral Service, which opened in May 1994, and was then incorporated into the A.W. Lymn group in October 2003.
The funeral home is run by funeral arranger Michelle Ibbett and overseen by funeral director Mick Schofield. The office is open from Monday to Friday from 9 am to 5 pm and on Saturdays from 9 am to 12.30 pm.
If you need assistance after hours, you can always call the telephone number at any time, seven days a week, and arrange an appointment at your convenience.
The premises offers one client parking space, a reception area, family rooms, visiting rooms and cold room facilities.
The branch gives a discount to Co-op members and also offers Ilkeston Co-op Funeral Vouchers and Ilkeston Co-op Funeral Plans.
The Ilkeston office covers all of Ilkeston and its surrounding area including Awsworth, Cossall, Eastwood, Heanor, Kimberley, Kirk Hallam, Langley Mill, Loscoe, Shipley, Smalley, Stanley, Trowell, West Hallam and beyond.
Nigel, Matthew and Jackie Lymn Rose are the directors of the A W Lymn group.
Although this is listed as a complaint against the Ilkeston office, it is actually the Stapleford office that was the biggest problem. My fathers body was moved to the Ilkeston office because of the poor service at Stapleford. My father had prepaid for a funeral plan and I think that the service we got was inferior, as the money is guaranteed to the funeral director. I was thinking about doing this myself but following my experience I would not now. My fathers’ body was left at the hospital for about 3 weeks. The funeral director only provided a week of care for my father and would have only covered 15 days if he had been with them longer. I have used other funeral directors in the area and they care for the deceased for an unlimited time, without extra charge. The lady dealing with me at the Stapleford office was unprofessional, rude, argumentative and incompetent. I felt that the experience was about the money and not about customer care. I reported my concerns to the head office and they moved my father to Ilkeston and then the Principal Funeral Director, from the head office took over the arrangements. Apart from the attitude at Stapleford the problems were numerous, including the obituary going in less than a week before the funeral with the photo being originally placed upside down. The day of the funeral went very well due to the Principal Funeral Director, however the final straw was when I received a letter from the finance department about the charitable donations made at the funeral. Apart from spelling mistakes and an incorrect name, my deceased father somehow managed to donate a cheque to his own funeral! I have received an apology for all the problems but they should NOT have happened at a time when someone is grieving for the loss of a parent. There has been no compensation or non monetary recognition for the pain and suffering they caused me, instead I had to pay them extra money for items that were not covered in the funeral plan. I would definitely NOT recommend A W Lymn Funeral Directors
Matthew Lymn Rose replied
Mrs. Dawes. Thank you for writing a complete review to explain your low star rating. I was aware of the clash of personality in the early stages, not helped by your Father's Pre-Paid Funeral Plan being one with a national firm who do not have a presence in this area rather than a plan purchased from us. I am not going to deny some of the errors, and for these I apologise, but I am pleased that both Nikki at Ilkeston, and Julia our principal Funeral Director looked after things well for you and your family.
5Jack Kathryn1st Jun 2021
The service received was caring and professional from the first contact until the last. The ladies in the office dealt with it all and was very efficient. On the funeral day the funeral directors were also very professional and respectful. The service was delivered by a lovely lady Tracey Matthews. We had asked for someone who was not a vicar as requested by the deceased to deliver the service and she delivered it beautifully. Thanks to all !
A.W. Lymn, Ilkeston Team replied
From all the team at Ilkeston we thank you for your kind words and I am glad that Tracey Matthews delivered the service as you had expected. Thank you, Nicki.
5Janet Cross1st Jun 2021
Such kind and thoughtful service throughout the whole process of arranging a funeral for my darling brother, who was taken from me so quickly and suddenly that I just couldn't process everything, but Nicola and Michelle were so kind and sympathetic and helped guide me through everything. Nothing was too much trouble, even when I lost internet during the organisation, they came round to my house and dropped paper copies of anything I needed to see and approve. In the most positive way, I hope I don't need their service for many years to come.
Chloe Lymn Rose replied
We are grateful to you for taking the time to leave such as kind and detailed review of the service provided by Nicola and Michelle during this difficult time for you. It is good to hear that they went above and beyond to ensure that you received all the documentation in a timely manner and that their guidance and support made things a little more bearable. I have of course passed your kinds words to them. Thank you.
5James Condon16th May 2021
Thank you so much it was flawless.
Chloe Lymn Rose replied
It is wonderful to hear that Nikki and her team gave a flawless service at this sad time, thank you.
5Fredrick Boultbee15th May 2021
We as a family felt that we were treated with the utmost respect at this very difficult time. Thank you for the excellent service you provided and more importantly taking great care of our beloved Pat.
A.W. Lymn, Ilkeston Team replied
Thank you for these kind words, I am glad I was able to take care of both you and Pat during this difficult time. Nicola.
5Robert Parker11th May 2021
Helpful throughout many thanks xx
A.W. Lymn, Ilkeston Team replied
Thank you for taking the time to leave this positive review, I am glad that you were happy with all that I did for you. Nicola.
5Julie and Brian Walton4th May 2021
Its just a first class service from beginning to end. The staff are helpful prior to the date of service and on the day. In these restricted times we currently live in it could not have gone any better .
Thank you
A.W. Lymn, Ilkeston Team replied
I am so glad I was there to support you and your family and I thank you for your kind words. Nicola.
5Lynda Smith15th Apr 2021
Very helpful and accommodated everything asked for.
Very professional and patient.
Thank you very much.
A.W. Lymn, Ilkeston Team replied
Lynda, thank you for your kind words, I am really glad that I was able to be with you to support you. Nicola.
5Annamaria Gabrielli6th Apr 2021
Excellent service. Very caring and informative. Relieves the pressure that you may experience.
A.W. Lymn, Ilkeston Team replied
I would like to thank you for these kind words, it was a privilege to be the one to take care of you all. Nicola.
5Nicholas Gillott5th Apr 2021
From the first contact to beyond the service day, the support and advice given by the team at Ilkeston has been invaluable. Having never been through the process before the thought of everything ahead onto of losing Mum was overwhelming but Nicky, Michelle and Mick made each step bearable and went above and beyond on each query or request. Introducing us to Tracey Matthews was a blessing as she helped us remember the good times during the pain and everyone commented on how much the celebration she gave reflected Mum exactly. We still have a way to go before Mum is with her family but with Nicky and Tracey's help we know it will be the best
Chloe Lymn Rose replied
We are really grateful to you for taking the time to leave this wonderful review and it is great to hear that all the the team at Ilkeston made you feel at ease throughout this difficult time and beyond. I have also asked Nicola to forward your kind words onto Tracey Matthews. Thank you.
5Jonathan Doughty16th Mar 2021
From the first instance the support and direction from AW Lymn has been exceptional. Nicola has ensured that all aspects were covered and ensured a dignified approach with my Mum at all times.
Mick and his team provided a very professional support on the day, reassuring and couldn’t ask for anything else on the day.
Tracey our curator ensured that the day was all about our Mum, from initial contact to home visit where there was a genuine interest and warmth to get to know and during the service that heart felt warmth continued and we had the service we so wanted and Mum would have wanted about her life.
Highly recommend and we thank you as a family.
Chloe Lymn Rose replied
Thank you for these kind words, it was a privilege to be the one to take care of you all and I am truly grateful that I was able to make such a difference to you and your family during this sad time. Nicola.
5Mandy Newbold13th Mar 2021
The family were all very pleased with the service we received.
From start to finish everything was respectful, compassionate and professional
Every need was taken care of, even the ones we didn’t know we needed.
We would recommend A W Lymn
Chloe Lymn Rose replied
I would like to thank you and your family for these kind words, I am glad I could care for you all in your time of need. Nicki.
5Josephine Ward19th Feb 2021
A W Lymn service was faultless. The worse day of our lives turned out to be a beautiful celebration of my Father’s lovely life.
Thank you to all involved especially Tracey Mathews who took the service.
Mourners commented on Tracey’s warmth and sensitivity.
Chloe Lymn Rose replied
I would like to thank you for these kind words and I am happy I was there to support you all at your time of need. Thank you, Nicki.
5Susan Butler30th Nov 2020
Made everything very straightforward. Kind and compassionate. Very helpful and respectful.
Chloe Lymn Rose replied
We are glad you found Nicki to be kind, compassionate, helpful and respectful and she joins me in thanking you for this lovely review.
5Donna Lynam22nd Nov 2020
Very caring and understanding at a difficult time
Chloe Lymn Rose replied
Thank you for your kind words, it was my pleasure to help you through this difficult time. Nicki.
5Karen Shaw20th Nov 2020
Very professional throughout. They made a very sad time less stressful. Would recommend.
Chloe Lymn Rose replied
Thank you for your kind words and your recommendation, it was my pleasure to look after you and your family. Nicki.
5Barry Ward26th Oct 2020
Everything done to the deceased wishes.
Chloe Lymn Rose replied
We are pleased that we were able to meet all Maureen's wishes even with the current covid restrictions in place. Thank you.
5Glynne Thompson13th Oct 2020
Thankyou for the excellent service you provided
Chloe Lymn Rose replied
Thank you for taking the time to leave this excellent review.
5Claire Brown6th Oct 2020
Excellent service from start to finish. Can’t thank Lymns enough for the care they gave my mamma and our family. X
Chloe Lymn Rose replied
Thank you for these kind words. I am so glad everything went well. Mick.
5Helen Preston23rd Aug 2020
Exceptional service and extremely grateful for ensuring the day went smoothly. Nothing was to much trouble down to the last detail. Thank you to all involved on the day but we would like to give a special thank you to Nicki and Mick, you were both marvellous.
Chloe Lymn Rose replied
Thanks you for these kind words which mean a lot. We are happy that everything went well for you, it was just a shame about the weather. Mick & Nicki.
5Jean Green21st Aug 2020
Can't thankyou enough for the beautiful service, kindness, support and respect you gave us during the passing of harold, you did him and us very proud ❤️
Chloe Lymn Rose replied
I am glad that I was able to support you in creating a fitting tribute to Harold and that you were able to do him proud. Thank you for your kind words, Nicki.
4Julie McGahey13th Aug 2020
Thank you for looking after Terry/Dad so well. Nicola really looked after us made sure everything ran smoothly for us. Mark was wonderful on the day of the funeral he put us straight at ease and made us all feel safe and very cared for.
Many thanks Julie, Marie and Nicci
Chloe Lymn Rose replied
Thank you for kind words and positive review, we are glad that Nicky and her team made sure everything ran smoothly for you and that Mark's nature put you immediately at ease on the day. We would however appreciate your feedback if there is anything further we could have done to give a 5* service. Thank you.
5Barbara Lymbery31st Jul 2020
Nicola was fantastic leading up to the funeral. Donna was amazing too on the day. Both helped support and put us at ease throughout all dealings.
Chloe Lymn Rose replied
It was my pleasure to care for you during this difficult time and I am pleased that I was able to put you at ease. Thank you. Nicola.
5Jeffrey Lockhart6th Jun 2020
I cannot speak highly enough of the arrangements made for my mums funeral even though the current restrictions limited the numbers who could attend it was still exactly what we wanted .
From first to finish the help given and service was first class .
Chloe Lymn Rose replied
Mick has asked that I pass on his personal thanks for all these kind words, he is happy that you were pleased with everything in these difficult time.
5Lynne Cocker9th Feb 2020
Everything was fantastic
From the moment we walked in to the end of the funeral.
Everyone we met was compassionate and heartfelt and helped guide us though this difficult time.
Thanks you all involved.
Chloe Lymn Rose replied
We are glad that Nicky and her team gave heartfelt compassionate service throughout this difficult time and we thank you for this lovely review.
Although this is listed as a complaint against the Ilkeston office, it is actually the Stapleford office that was the biggest problem. My fathers body was moved to the Ilkeston office because of the poor service at Stapleford. My father had prepaid for a funeral plan and I think that the service we got was inferior, as the money is guaranteed to the funeral director. I was thinking about doing this myself but following my experience I would not now. My fathers’ body was left at the hospital for about 3 weeks. The funeral director only provided a week of care for my father and would have only covered 15 days if he had been with them longer. I have used other funeral directors in the area and they care for the deceased for an unlimited time, without extra charge. The lady dealing with me at the Stapleford office was unprofessional, rude, argumentative and incompetent. I felt that the experience was about the money and not about customer care. I reported my concerns to the head office and they moved my father to Ilkeston and then the Principal Funeral Director, from the head office took over the arrangements. Apart from the attitude at Stapleford the problems were numerous, including the obituary going in less than a week before the funeral with the photo being originally placed upside down. The day of the funeral went very well due to the Principal Funeral Director, however the final straw was when I received a letter from the finance department about the charitable donations made at the funeral. Apart from spelling mistakes and an incorrect name, my deceased father somehow managed to donate a cheque to his own funeral! I have received an apology for all the problems but they should NOT have happened at a time when someone is grieving for the loss of a parent. There has been no compensation or non monetary recognition for the pain and suffering they caused me, instead I had to pay them extra money for items that were not covered in the funeral plan. I would definitely NOT recommend A W Lymn Funeral Directors
Jack Kathryn1st Jun 2021
The service received was caring and professional from the first contact until the last. The ladies in the office dealt with it all and was very efficient. On the funeral day the funeral directors were also very professional and respectful. The service was delivered by a lovely lady Tracey Matthews. We had asked for someone who was not a vicar as requested by the deceased to deliver the service and she delivered it beautifully. Thanks to all !
Janet Cross1st Jun 2021
Such kind and thoughtful service throughout the whole process of arranging a funeral for my darling brother, who was taken from me so quickly and suddenly that I just couldn't process everything, but Nicola and Michelle were so kind and sympathetic and helped guide me through everything. Nothing was too much trouble, even when I lost internet during the organisation, they came round to my house and dropped paper copies of anything I needed to see and approve. In the most positive way, I hope I don't need their service for many years to come.
