Lincolnshire Co-op Gainsborough Funeral Home

83 reviews

Latest Verified Reviews

Alison Cuffling 1st Apr 2019

Wonderful staff who helped from the start to the end, very caring, I would recommend them. 

David Sweet 18th Mar 2019

Superb support and guidance all through the process. Highly recommended.

Gillian Gray 2nd Mar 2019

I cant't thank you all enough for the magnificent funeral you carried out for my husband. Every thing was beautifully done with professional consideration at every level. The kindness when collecting, him after he passed away, the genuine concern on providing my wishes and full information . On the day all staff perfectly dressed for their role, very polite and caring. The Church was beautiful and the vicar also did his part to perfection. When we exited the church the sun was shining too. ! I must express my gratitude to the funeral director Peter who was absolutely marvelous, his appearance, manner and knowledge are second to non. So a huge thank you to you for making a terrible event into a peaceful beautiful memory.

Reviews

Location

North Street
Gainsborough
Lincolnshire
DN21 2HS

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About Us

Lincolnshire Co-op Gainsborough Funeral Home is a funeral director in Lincolnshire.

Lincolnshire Co-op Gainsborough Funeral Home is not a member of Funeral Guide, so we cannot show up-to-date pricing or service information.

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Verified Reviews

Verified Reviews

  • 5 Alison Cuffling 1st Apr 2019

    Wonderful staff who helped from the start to the end, very caring, I would recommend them. 

    Vicki Swain replied
    Dear Mrs Cuffling, Thank you for your kind words. I will ensure your comments are passed onto Vicki, Carla and the team at Gainsborough. Kind Regards Peter Riley (Branch Manager)
  • 5 David Sweet 18th Mar 2019

    Superb support and guidance all through the process. Highly recommended.

    Vicki Swain replied
    Dear Mr Sweet, Thank you for the review and kind words, we really appreciate feedback as it ensures we provide consistently high levels of service. Kind regards, Peter Riley (Branch Manager)
  • 5 Gillian Gray 2nd Mar 2019

    I cant't thank you all enough for the magnificent funeral you carried out for my husband. Every thing was beautifully done with professional consideration at every level. The kindness when collecting, him after he passed away, the genuine concern on providing my wishes and full information . On the day all staff perfectly dressed for their role, very polite and caring. The Church was beautiful and the vicar also did his part to perfection. When we exited the church the sun was shining too. !
    I must express my gratitude to the funeral director Peter who was absolutely marvelous, his appearance, manner and knowledge are second to non. So a huge thank you to you for making a terrible event into a peaceful beautiful memory.

    Vicki Swain replied
    Dear Mrs Gray, thank you so very much for taking the time to leave such a lovely 5 star review at this difficult time. It was an honour for me to look after Michael and also you and your family and I will pass on your kind words to my team and to Rev'd Wain. Kind Regards Peter Riley (Branch Manager)
  • 5 Shirley Ford 17th Feb 2019

    Everything was handled in a highly professional manner

    Vicki Swain replied
    Dear Mrs Ford, Thank you for your kind words. I will ensure your comments are passed onto the team at Gainsborough. Kind Regards Peter Riley (Branch Manager)
  • 5 David Chambers 13th Feb 2019

    Thank you for taking so much care of our beautiful daughter and helping us through those sad and difficult decisions that you have to make at this time.

    Vicki Swain replied
    Dear Mr Chambers, Thank you for your kind words and for taking the time to leave us a 5 star review. I will ensure your comments are passed onto the team at Gainsborough. Kind Regards Peter Riley (Branch Manager)
  • 5 Kirk Douglas 12th Feb 2019

    Everything went according to plan and the family was very pleased with the service provided.

    Vicki Swain replied
    Dear Mr Douglas, Thank you for your kind words. I will ensure your comments are passed onto the team at Gainsborough. Kind Regards Peter Riley (Branch Manager)
  • 5 David Moncaster 3rd Feb 2019

    After having to use coop funeral services twice in the last two and a half months they have been fantastic nothing is to much to do for them.
    With a special thank you to vicki x

    Vicki Swain replied
    Dear David Thank you for taking the time to leave a 5 star review. I will ensure your lovely words are passed onto Vicki and her team at the Gainsborough Office. Kind Regards Peter Riley (Branch Manager)
  • 5 Barbara Stewart 15th Dec 2018

    Every care and detail in relation to planning and delivery of my mums and the family’s wishes was taken in a very professional & caring manner by Funeral Director Vicky Swain and the Gainsborough Team, Celebrant, Drivers and Cremetorium staff.
    We would certainly recommend the Co-op Funeral Service to our friends and loved ones

    Vicki Swain replied
    Dear Barbara, Can I firstly thank you for such a lovely review. It was a pleasure to read and know that you felt Vicki and our team at Gainsborough supported you and your family, during an incredibly difficult time. I shall pass on this lovely review to all colleagues involved who will really appreciate your feedback. Kind Regards, Peter Riley (Branch Manager).
  • 5 David Moncaster 14th Dec 2018

    What lovely people so helpful on this very sad occasion 

    Vicki Swain replied
    Dear David, Thank you for taking the time to complete a 5 star review. Kind Regards Peter Riley - Branch Manager.
  • 4 Maureen Tuke 10th Dec 2018

    Everything went smoothly.Thanks to Daisy and the rest of the staff at the Gainsborough Coop for their help

    Vicki Swain replied
    Dear Maureen, Thank you for taking the time to write a review and provide us with feedback on the service you received. I will of course pass on your kind words to Daisy and the team and thank them on your behalf. Kind regards, Peter Riley (Branch Manager)
  • 5 Pushvinder Hare 9th Dec 2018

    Daisy and the rest of the staff where really kind, They couldn't do enough for you.The eurolgy that was read by Angela jackson was so thoughtful and the emotion she showed by reading it was as if she knew our mum personally.

    Vicki Swain replied
    Dear Pushvinder, Can I firstly thank you for such a lovely review. It was a pleasure to read and know that you felt Daisy and our team at Gainsborough supported you and your family, during an incredibly difficult time. I shall pass on this lovely review to all colleagues involved and Angela who will really appreciate your feedback. Kind Regards, Peter Riley (Branch Manager).
  • 5 Keith Lundy 30th Nov 2018

    my Mum died late evening . next day early I walked in to the funeral service reception “ a broken Man”all the staff were so caring / thoughtful and rallied round to ease my grief. nothing was too much trouble for them and during the whole funeral arrangement and on the day once again ALL staff were outstanding thank you 

    Vicki Swain replied
    Dear Mr Lundy, Can I firstly thank you for such a lovely review. It was a pleasure to read and know that you felt our team at Gainsborough supported you and your family in every way they could, during an incredibly difficult time. I shall pass on this lovely review to all colleagues involved who will really appreciate your feedback. Kind Regards, Peter Riley (Branch Manager).
  • 5 Ellen Lucy Watkinson 22nd Sep 2018

    The funeral was perfect. Also the help before the funeral that you gave all of us was really good. Would like to say thank you for making everything special.

    Vicki Swain replied
    Dear Ellen, thank you so much for taking the time to leave your 5 star review of the service you received from our Gainsborough team. It's lovely to hear you and your family were so well looked after by the team. I know they will be so pleased to hear your kind words. Kind regards, Peter Riley (Branch Manager).
  • 5 John Cottam 18th Sep 2018

    Very caring, polite, and professional. We couldn’t have asked for anything better. Many many thanks.

    Vicki Swain replied
    Dear John, thank you for taking the time to leave a five star review and your kind words, I will ensure your comments are passed on to colleagues. Kind Regards Peter Riley - Branch Manager.
  • 5 Margaret Charman 26th Aug 2018

    A really excellent service . Thank you Vikki for helping me through this difficult time.

    Vicki Swain replied
    Dear Mrs Charman, Thank you very much for taking the time to give us a five star review and for your lovely words about Vicki, I shall pass on your kind words to her. Kind Regards, Peter Riley (Branch Manager)
  • 5 Yvonne Coull 26th Aug 2018

    Amazing service, I found the staff very helpful and supportive also extremely professional.

    Vicki Swain replied
    Dear Mrs Coull, Thank you very much for taking the time to give us a five star review and for your lovely words about the team. I am pleased to hear that you feel that we understood your needs and supported you throughout this difficult time. I shall pass on your kind words to the team so they are aware how much you appreciated them. Kind Regards, Peter Riley (Branch Manager)
  • 5 Patricia Townsend 30th Jul 2018

    Everyone at Lincoln Cooperative Funeral Dept has been very helpful and patient at a time when I, like most people, are in need of guidance and support from others. They have been sympathetic but very professional in their work and I thank them all for the smooth running of a difficult day. Right from the first time I spoke with someone on the phone I have had nothing but patience and understanding and also good advice and guidance. Thankyou everyone.

    Vicki Swain replied
    Dear Mrs Townsend, Thank you very much for taking the time to give us a five star review and for your lovely words about the team. I am pleased to hear that you feel that we understood your needs and supported you throughout this difficult time and ensured that we carried out your wishes. I shall pass on your kind words to the team so they are aware how much you appreciated them. Kind Regards, Peter Riley (Branch Manager)
  • 5 Alison Taylor 17th Jul 2018

    Very patient understanding professional with a warm comforting manner
    Vicki put my wife at so much ease at such a difficult time
    Would recommend this funeral director to anyone 
    Thankyou for everything 

    Vicki Swain replied
    Dear Alison, Thank you for taking the time in leaving a 5 star review and for your kind words. I will ensure Vicki gets to see your comments. Kind Regards peter Riley (Branch Manager).
  • 4 Joyce Dudley 10th Jun 2018

    At a time when there is bound to be a great deal of sadness the office staff, both Carla and Vickie, had a very caring way with them. On the day of Rod's funeral the gentlemen, and one young lady, were very professional and respectful. I could not have asked for more.

    Vicki Swain replied
    Dear Mrs. Dudley, thank you for your kind words. I have passed your comments on to the team Regards Peter Riley (Branch Manager)
  • 5 David John Piper 11th May 2018

    Very helpful and compassionate
    And they were always there to cater for our needs on the day of the funeral
    Would highly recommend

    Vicki Swain replied
    Thank you for your positive comments David. I will ensure that this is passed onto the team. Kind Regards Peter Riley (Branch Manager)
  • 5 Jennifer Sweeting 8th May 2018

    Very good service very helpful and professional

    Vicki Swain replied
    Dear Mrs. Sweeting, thank you for your kind words. I have passed your comments on to the team Regards Peter Riley (Branch Manager)
  • 5 Mark Peters 7th May 2018

    The entire affair was dealt with true professionalism and sensitivity by Vicki Swain. Vicki helped to keep the strrain of the affair to a minimum. Sadly a very cloase friend of ours died yesterday [6th] after a long battle with Leukemia and his wife Tina will be contacting Vicki to discuss the possibility of dealing he husband's arrangements.

    Vicki Swain replied
    Dear Mr Peters, many thanks for taking the time to give us a 5 star review. It's nice to hear that Vicki took such good care of you and your family at this difficult time. I will make sure Vicki is aware of these lovely comments. Kind Regards Peter Riley (Branch Manager)
  • 2 Julie Douglas 1st May 2018

    One member of staff was unprofessional & did not return any of my calls despite me leaving several messages (over 2 days) & assurances by other members of staff she would. I had to call numerous times until finally getting a helpful member of staff who sorted my queries. I also wanted to view my mum & it took 4 days for this to happen causing extra anxiety & upset to myself & my family. If not for this member of staff the service we received was sensitive & we were treated with respect.

    Vicki Swain replied
    Julie, many thanks for taking the time to talk to me yesterday. Firstly please accept my apologies for your disappointment in the way one of my team dealt with you in the beginning.
    I’m glad we were able to make sure that your visit to see your Mum was a positive one; and that Vicki and the team looked after everything else to the high standards you have experienced from us in the past.
    Kind Regards Peter Riley (Branch Manager)
  • 5 Rachel Bertenshaw 27th Apr 2018

    I found the co op extremely helpful, and they made life easier at a very difficult time. I would highly recommend them. It was also good to see women as well as men working for them. 

    Vicki Swain replied
    Many thanks for taking the time to write your review it is appreciated. I will ensure that your comments are shared with all the team. Peter Riley (Branch Manager).
  • 4 Geoffrey Cyril Houchin 3rd Apr 2018

    The only real criticism was no chance of viewing my father on a Saturday morning for close relatives and friends who worked Monday to Friday all day, other than that all went really well for a very sad day.

    Vicki Swain replied
    Dear Mr Houchin, I'm sorry that on this occasion we were unable to accommodate you with a Saturday appointment, if you would like to discuss this further please contact me at the branch. I have passed on to the team your comments, Kind Regards Peter Riley (Branch Manager)

Address
North Street
Gainsborough
Lincolnshire
DN21 2HS

Open map

Latest Verified Reviews

Alison Cuffling 1st Apr 2019

Wonderful staff who helped from the start to the end, very caring, I would recommend them. 

David Sweet 18th Mar 2019

Superb support and guidance all through the process. Highly recommended.

Gillian Gray 2nd Mar 2019

I cant't thank you all enough for the magnificent funeral you carried out for my husband. Every thing was beautifully done with professional consideration at every level. The kindness when collecting, him after he passed away, the genuine concern on providing my wishes and full information . On the day all staff perfectly dressed for their role, very polite and caring. The Church was beautiful and the vicar also did his part to perfection. When we exited the church the sun was shining too. ! I must express my gratitude to the funeral director Peter who was absolutely marvelous, his appearance, manner and knowledge are second to non. So a huge thank you to you for making a terrible event into a peaceful beautiful memory.

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